Shipping Policy – CHALEN BRO
At Chalen Bro, we are committed to delivering your orders safely and on time across India.
1. Order Processing Time
- All orders are processed within 1–3 working days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
2. Shipping Charges
- A flat delivery charge of ₹99 is applicable on all orders.
- Any changes in shipping charges (such as offers or free shipping) will be clearly mentioned on the website.
3. Delivery Timeline
Estimated delivery time:
- Metro Cities: 3–6 working days
- Non-Metro / Remote Areas: 5–10 working days
Please note that delivery timelines are estimates and may vary depending on location and external factors.
4. Order Tracking
- Once your order is shipped, you will receive a tracking link via email or SMS.
- You can use this link to track your order status in real-time.
5. Delays in Delivery
Delivery may be delayed due to:
- Weather conditions
- Courier service issues
- High order volume
- Public holidays or festivals
We appreciate your patience in such situations.
6. Incorrect Address / Failed Delivery
- Please ensure your shipping details are accurate while placing the order.
- Chalen Bro is not responsible for delays or losses due to incorrect address details.
- If delivery fails due to customer unavailability, re-delivery may be attempted by the courier partner.
7. Lost or Damaged Shipments
- In rare cases of lost shipments, we will coordinate with the courier partner to resolve the issue.
- For damaged products, please refer to our Refund & Cancellation Policy and ensure you have an unboxing video.
8. Contact Us
For any shipping-related queries, contact us at:
contact@chalenbro.com